Our Services

---

Our Mission

• To passionately reflect our commitment to providing superior service that exemplifies excellence. 
• To  exceed  expectations by delivering  high  standards of service with integrity and honesty to increase knowledge, awareness and opportunities to  maximize resources available to communities and individuals in which  we serve
• To share a sense of enthusiasm,  urgency, genuine care and compassion  while having fun everyday     

Vision

To share resources, attractions, lifestyle  conveniences, products and destinations   to residents that will enable a sense of  service that accommodates personal  needs and in turn provides exceptional  satisfaction 

Values

Connected Concierge is committed to:

• Placing the needs of residents first. 
• Upholding to the highest service  standards
• Extreme professionalism
• Expanding our knowledge of resources
• Building positive relationships
• Advancing our expertise in the area of  service.

Concierges will conduct the following tasks during each shift:

• Greet all residents & guests with “Welcome Home” greeting .
• Answer each phone call with “Good morning/afternoon/evening.  This is {concierge name}, how may I assist you?” 
• Aid residents or guests to the best of their abilities, ensuring each resident/guest is fully satisfied with the service they’ve received a) Submit service requests for residents b) Advise residents to submit a “Service Request” for all other issues or concerns after ensuring the request is not an emergency. c) Enforce no smoking rules as they pertain to the property. 
• At all times, deliveries will be announced and held with concierge for the resident to come and accept.   
• Maintain a clean and organized workspace including the interior and exterior of the entrance to the building. 
• Ensure there is no trash and all surfaces are clean and free of any hazards.    

Concierges will conduct the following tasks at the end of each shift:

• Ensure all Daily Activity Logs are neat, legible, and filed in the appropriate location 
• Ensure all Incident Reports are neat, legible, filed in the appropriate location and properly communicated to management   
• Complete a detailed, verbal turnover to their replacement   
• Communicate pending perishable pickups to relief 

Concierges will perform the following DAILY tasks:

• Notify residents of perishable/time sensitive delivery & highlighting all perishables on the package log   
• Conduct at least two (2) common area inspections of the building, noting and reporting any issues to the community manager (if needed) 
• Straighten and organize common areas to ensure they remain usable for the residents.Common areas include: Lobby, hallways, stairwells, elevators.

• Arrange Reservations
• Pet Accommodations
• Manage Property Newsletters
• Childcare Recommendations
• Computer Assistance
• Florist Recommendations
• Travel Arrangements
• Entertainment Attractions
• Schedule Appointments
• Lifestyle Conveniences 

Coming soon!